You can order by e-mail and trough our website. Always fill in your information as accurate as possible. You only have to do this when ordering for the first time. After that you can use a password to log in.

After placing an order you will receive an email confirming all the items you ordered and the account mumber to transfer the money. This email contains your bill in PDF. If you don't receive any confirmation or bill, please contact us at info@poppenhuispop.nl

Prices on our website are in euro, including vat and excluding shipping cost.

You can pay by credt card, Paypal, pre transfer. All these option with out charge. After receiving you payment, your order will be shipped whithin 24 hours. If you choose Pre Transfer, you will receive an email with payment details.

After payment the order will be shipped within 24 hours. When a product is out of stock you will receive a refund. We don't work with backorders.

Shipping & Shipping cost
We use My Parcel as our delivery partner.

We are not responseble for theft, loose or other damage during transport. You can expect thar your order is handeled & wrapped carefully.  If your order is damaged or lost, please let us know so we can work something out.

The shipping costs of Dollhousedoll.eu h are as followed:
* The Netherlands: Free shipping for orders above 15 euro on products.  
* Europe: Free shipping for orders above 40 euro on products.
* USA: Free shipping for orders above 80 euro on products.
* Rest of the world: Please order by mail, your shipping deal will be calculated manualy by us.

Return Policy
You have the right to return the products without giving any reason within 14 days after receiving the order. Dolls can be returned only when they are in the same state as how you received them. A return must be shipped back the same way you received them, so if it came in a box it must be returned in a box.

The returning shipping costs are for your own costs. Also you are financial responsible for lost, theft and damage during shipping.

Custom made products can not be returned.

You wil receive your money except shipping cost back within 14 days.

Before returning, always send us an email to info@poppenhuispop.nl or use the contact page of our website. After approval, you can ship the returned items to:
Rijnzichtweg 171
2342 AZ Oegstgeest
The Netherlands

Your Privacy
Your personal records are handeled strictly confidential and are only used for handeling the order or mailing list. We don't share your records with any other person or commercial purposes.



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